TERMS AND CONDITIONS
Privacy Policy
PC Practo Online Academy LLP is a startup EdTech company having registered address at A9/7/3,Milennium tower, Sector 9,Sanpada,Navi Mumbai,Maharastra-400705, dedicated to providing high-quality learning solutions. PC Practo Online Academy LLP respects and values your trust. To uphold this trust, we are committed to adhering to stringent ethical standards in the collection, use, and protection of any personal information you provide.
This Privacy Policy outlines how we collect, use, and protect your information when you use our website, and services, and any other associated platforms (collectively referred to as the "Services"). Please read this Privacy Policy carefully, along with our Terms of Use ("ToU"), before accessing or using the website or any of our Services. By using our website, Application or Services, or by registering with us through the website, means you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy and the Terms of Use.
If you do not agree with any part of this policy, we kindly inform that you refrain from using the website, or any associated services.
Collection of Information
When you download, register, and use our Application, Website, Services, we collect the information you provide to us. This may include information such as: (i) personal details such as your name, age, email address, phone number, location, password, and educational interests; (ii) transaction information, including purchases, responses to offers, and use of our website/applications; (iii) details you share when contacting us for assistance; and (iv) information you provide while interacting with our staffs/teachers, such as asking questions, or taking tests.
The information we collect is categorized as "Personal Information," "Sensitive Personal Information," and "Associated Information" as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("Data Protection Rules"). We refer to all such information collectively as "Information" in this Privacy Policy.
We may use this Information to contact you with updates, important notices, or promotional offers related to our services. If we need additional personal details to identify you or contact you, we will ask for your consent. Please note that we do not differentiate between users accessing our services, so long as the login credentials match your account.
To ensure your information is accurately captured and used, it is important that you log in with your personal credentials. You are not required to provide any Personal or Sensitive Personal Information, but if you choose not to, certain services may not be available to you. You also have the right to withdraw your consent at any time. If you wish to do so, please notify us in writing using the contact details provided in the website below. However, if you withdraw consent, we reserve the right to restrict your access to our website or Application or Services.
Automatic Data Collection
In addition to the information you provide, we may automatically collect certain details when you use our website, Application, or Services. This can include data such as the type of mobile device you're using, its unique device ID, IP address, operating system, browser type, and how you interact with our services. Like most mobile applications, we also gather other information based on the permissions you grant.
For payment processing, we use an external credit card service provider and payment gateways. These companies are responsible for billing you for any purchases, but they do not store or use your personal information for any purposes other than processing payments.
When you or your child register for our Services or while using our website or application, we may ask for permission to access your device’s camera and microphone. This helps improve the overall learning experience. Please note that all video, audio, and calls between you or your child and our tutors are recorded for quality assurance and training purposes. These recordings will not be shared with you. By agreeing to this Privacy Policy, you consent to the collection and use of these recordings and any personal information for the stated purposes.
Use of Information
We use the information we collect to analyse trends, conduct research, and improve our Application, Products, and Services. This helps us understand user behaviour, such as how you use the platform and your learning patterns. We may also gather demographic and usage data from our entire user base to better tailor our offerings.
In some cases, we may share anonymized or aggregated data with external service providers to enhance our services. However, we will only share your personal information with third parties in the ways described in this Privacy Policy. We may also use your individual data and behaviour to provide personalized content and improve your learning experience.
Third-party service providers may help us analyse data to offer more relevant content or services, but they are not permitted to share your information independently. We do not sell, trade, or share your personal information with third parties, except for our subsidiaries or affiliates for related offerings.
At times, we may share aggregated statistics about user activity with trusted third parties, but this information will not contain any personally identifiable details.
Disclosure of Information
We may disclose your information in the following circumstances:
a). If required by law, such as in response to a subpoena or legal request.
b). To enforce our Terms of Use or investigate potential violations.
c). When necessary to protect our rights, ensure your safety, or respond to security concerns.
d). To trusted service providers who work on our behalf, and who have agreed to follow this Privacy Policy.
e). To protect against imminent harm to the rights, property, or safety of the platform, its users, or the public.
f). To personalize your experience or conduct behavioural analysis to improve the platform.
Access to your Personal Information
We will make it easy for you to update and verify your personal information. If you have a user profile, you will have a clear option to view and edit it through our Application, Website. We also implement reasonable security measures to safeguard your password and prevent unauthorized access.
Cookies
We use cookies (small files containing a string of characters) to uniquely identify your browser. Cookies help us track your preferences, make logging in faster, and analyse user trends. This data allows us to improve our services by offering more content in areas that interest the majority of users. While most browsers accept cookies by default, you can adjust your settings to block cookies or receive a notification when they are being sent. Please note that some features of the website may not work properly if cookies are disabled.
Links and Tracking
We may include links that allow us to track whether they’ve been followed. This helps us improve our content. Please note that clicking these links may take you to other websites, which are not under our control. We are not responsible for their privacy practices, so we encourage you to review the privacy policies of those sites when you leave ours. This Privacy Policy only applies to the information collected on our website.
Notifications
We may contact you via email, phone (call, SMS, or WhatsApp) to inform you about new services or other relevant information regarding the courses from our company.
Forum (Use this clause if you plan on adding forums to your website)
Some parts of our website, such as discussion forums, allow you to post and share personal information like comments, messages, photos, and files. Please be aware that anything shared in these areas will be publicly visible. Sharing personal information in these sections is at your own risk.
Security Measures
We take the security of your information seriously and have implemented measures to protect it. This includes physical, electronic, and procedural safeguards. Access to your data is restricted to authorized personnel who need it to perform their job. While we work hard to secure your data, please remember that no system can guarantee 100% protection from breaches.
Data Retention
We generally keep your data for as long as your account is active and for at least three years afterward. However, this retention period may change based on legal or business requirements. For example, we may extend the retention period to comply with laws or shorten it if we need to free up storage space.
Log Data
When you visit our website, our servers automatically collect certain information that your browser sends. This may include details such as your IP address, browser type and language, the time and date of your visit, and any cookies that may uniquely identify your browser.
User Communication
If you contact us via email or other forms of communication, we may keep these messages to help us address your inquiries, respond to your requests, and improve our services.
Changes to This Policy
As our company grows, we may update this privacy policy to reflect new situations. We encourage you to review this policy regularly, as continued use of our services implies acceptance of any changes.
Your Consent
We want to ensure that you provide informed consent before sharing any personal information with us. By registering with us, you agree to the collection, processing, storage, and sharing of your information as described in this policy, both now and in the future. Your data will be processed and stored in India, and if you live outside India, your information will be handled according to India's data protection laws.
Contact Information
If you have any concerns or complaints, our Grievance Officer is available to help. You can reach out to PC Practo Online Academy LLP at: 9137685966/9363689559.
For inquiries, please contact us at chitrasuresh@pcpractoacademy.com /padmagovindan@pcpractoacademy.com.
Terms & Conditions
These Terms & Conditions (“Terms”) govern the use of our website, (https://pcpractoacademy.com) (“Website”), our application (“App”), and any related products or services (“Services”). They also apply to any registration or use of products, including those accessed via SD cards, tablets, or other devices, and are between PC PRACTO ONLINE ACADEMY LLP (“Company/We/Us/Our”) and the users (“User/You/Your”).
These Terms are an electronic record, created in compliance with the Information Technology Act, 2000, and the Information Technology (Intermediaries Guidelines) Rules, 2011, as amended from time to time.
Important Notice
Please read these Terms, as well as our Privacy Policy, carefully before using the Website, App, Services, or Products. If there is any conflict between these Terms and other policies related to the Website, App, or Services, the provisions of the Terms will take precedence.
By using, accessing, or browsing the Website, App, or Services, or by registering (whether paid or unpaid), you agree to comply with and be bound by these Terms.
If You Do Not Agree
If you do not agree with these Terms or the Privacy Policy, please do not use the Website, App, or any Services or Products. Note that any registration or subscription to our Services is non-transferable.
1. Except as specifically stated below, all content, materials, trademarks, service marks, trade names, and intellectual property, including but not limited to software, text, images, graphics, video, scripts, and audio, available through the Application, Website, Services, and products, are owned by PC PRACTO ONLINE ACADEMY. You may not copy, download, reproduce, modify, publish, upload, transmit, or distribute any Proprietary Information without prior written permission from the Company. Nothing on the Website or Services grants you any rights or license to use the Company’s intellectual property.
2. While you may own the physical medium on which the content is stored, the Company retains full ownership of all intellectual property associated with the content. Some content on the Website may belong to third parties, and those third parties maintain ownership of their respective intellectual property. You may not use third-party content without permission from the respective rights holders.
3. Your use of the Website, Application, Services, and products is for personal, non-commercial purposes only. Commercial use of the Website, Application, Services, or products is prohibited. Personal and non-commercial use is subject to the following conditions:
• You may not decompile, reverse engineer, disassemble, modify, copy, distribute, or display any content from the Website, Application, Services, or products without proper authorization.
• You may not use the Website, Application, or Services for commercial purposes, including advertising, selling, or soliciting contributions for products, services, or domain names.
• You may not use the Website, Application, or Services in ways that are unlawful or harmful to the Company or others.
You are prohibited from:
• Uploading, sharing, or transmitting any content that is unlawful, harmful, offensive, defamatory, obscene, or infringes on the rights of others.
• Engaging in any form of harassment, intimidation, or illegal activity.
• Uploading or sharing content that encourages illegal actions or violates any laws.
• Interfering with the use or enjoyment of the Website, Application, or Services by others.
• Making or distributing unauthorized copies of copyrighted material.
• Posting content you do not have the right to share.
• Impersonating others or misrepresenting your affiliation.
• Introducing viruses, malware, or other harmful software to the Website, Application, or Services.
• Attempting to access unauthorized areas of the Website, Application, or Services or disrupting their operation.
You must not:
• Use any automated tools to collect or monitor content from the Website, Application, or Services.
• Modify, disrupt, or damage any part of the Services or the content it provides.
• Engage in any activity that violates these Terms of Use or applicable laws and regulations.
By using the Website, Application, Services, or products, you agree to abide by these terms.
4. The PC PRACTO ONLINE ACADEMY strives to provide accurate and up-to-date information on the Application/Website/Services/products, but errors may occasionally occur. PC PRACTO disclaims responsibility for any inaccuracies or errors and does not guarantee the completeness, accuracy, or timeliness of the content. Feedback from users is welcome to improve the Application and its content. The Company reserves the right to make changes or updates to the content at any time without notice. Neither the Company nor any third parties provide guarantees regarding the performance, completeness, or suitability of the information and materials offered through the Application/Website/Services/products.
5. The Website offers compiled educational content, but it is provided "as is" without liability for accuracy or completeness. The Company does not guarantee that the content will be updated or remain available, and it is not responsible for errors in third-party-sourced information. Links to external websites are provided for convenience, but the Company does not endorse or take responsibility for the content of those sites. You may not create a link to the Website from another site without prior written consent from the Company.
6. The Application/Services/products are designed to complement the curriculum for various courses but are not intended to replace formal education. The Company does not guarantee admission to educational institutions, passing exams, or achieving specific grades based on the use of the Services.
7. Some content on the Application/Services/Website/products may contain opinions or views. The Company is not responsible for the accuracy of these opinions or any claims arising from them. The Company makes no representations about the quality, completeness, or adequacy of such information.
8. Certain parts of the Services allow user contributions, which may or may not be subject to editorial review. The Company is not liable for third-party content and reserves the right to remove, edit, or delete any material. The Company is not responsible for verifying the accuracy or legality of user-uploaded content.
9. The Company (and its affiliates) may contact you via email, SMS, or phone to share information about products, updates, and promotions, or to request permission for product demonstrations. By registering for the Services, you consent to being contacted in this manner and acknowledge that you are responsible for ensuring that your contact details are correct. The Company is not liable for any penalties or damages if your contact details are on a Do Not Call list.
10. Upon registration, the Company may contact you via the mobile number or email address you provide to ensure effective service delivery. You expressly permit the Company to contact you or the student using the Services for these purposes after registration. Additionally, the Company has the right to monitor and analyse your usage of the Application, Services, and products to improve and support your experience, including answering questions, providing study plans, offering feedback, and mentoring through phone or email, with the consent of the student's legal guardian or parent.
11. While the Company strives to ensure that its personnel are trained to provide quality service, it makes no guarantees regarding their performance and is not responsible for any misconduct. Feedback is welcome, and the Company reserves the right to take appropriate action in such cases.
12. Certain aspects of the Services, such as doubt clearance or mentoring, may be subject to additional terms, conditions, and usage policies. Subscription to the Application or Services does not automatically grant access to all elements of the Services, and the Company has the discretion to determine how these Services are provided. The Company may extend, modify, or discontinue any Services at its discretion.
13. The Company’s products and Services, including the Application, are compatible only with specific devices or hardware. It is not responsible for ensuring compatibility with third-party devices or any loss or damage to your hardware, software, or data resulting from the use of its products and Services.
14. To access the Services and use the Application/products, you must register and maintain an account with the Company. You will need to provide certain information, including your name, mobile number, email address, residential address, grade/class, school name, payment details (if applicable), and any other required information.
Account Information and Security:
You are solely responsible for ensuring that the information provided in your account is accurate, complete, and up-to-date. You must maintain the confidentiality of your account and are responsible for all activities that occur under it. You agree to (a) log out at the end of each session, and (b) immediately notify the Company of any unauthorized use of your account. In case of a security breach, we may request you to change your password or suspend your account as needed, without liability to the Company. The Company is not responsible for any loss or damage caused by your failure to comply with these provisions.
Access and Availability:
Your ability to access the website/application depends on external factors such as internet service and network availability. The Company cannot guarantee continuous access to the Application, and it will not be liable for any damages arising from your inability to log in or access the services.
Eligibility:
You must be legally capable of contracting under the Indian Contract Act, 1872 to use the Application and Services. Minors, insolvents, or those not meeting eligibility criteria are not eligible to register. If you are a minor, the use of the Application requires consent from your legal guardian or parent. The Company will not be responsible for misuse of the Application by minors, and reserves the right to terminate access if consent is not provided. It is your responsibility to ensure you meet the eligibility criteria.
Indemnification:
You agree to defend, indemnify, and hold harmless the Company and its affiliates from any claims, damages, losses, liabilities, and expenses arising from (i) your use of the Application, (ii) violation of these Terms, (iii) infringement of third-party rights, or (iv) any claims resulting from your use of the Application. This obligation will survive the termination of these Terms.
Limitation of Liability:
The Company and its affiliates are not liable for any special, incidental, indirect, consequential, or punitive damages arising from your use of the Application. This includes loss of data, profits, or any other claims related to the Application, Website, or Services.
Injunction:
In the event of a breach of these Terms, the Company may seek injunctive relief in a court of competent jurisdiction to prevent further harm. This right does not limit other available remedies.
Violation of Terms:
Any violation of these Terms may result in the suspension or termination of your account, in addition to any legal actions the Company may take. The Company may disclose your account information to legal authorities if required.
Governing Law and Jurisdiction:
These Terms will be governed by and construed in accordance with the laws of India. Any legal disputes will be subject to the exclusive jurisdiction of the competent courts in Chennai, India.
Modification of Services and Terms:
The Company reserves the right to modify, suspend, or discontinue any aspect of the Application or Services at any time without notice. The Company may also amend these Terms without prior notice. You agree that the Company is not liable for any changes, suspensions, or discontinuations.
Disclaimer:
The Application and Services are provided "as is" without any warranty, including implied warranties of merchantability or fitness for a particular purpose. The Company is not liable for any damages arising from the use or performance of the Application or Services. It is your responsibility to ensure the Services meet your specific needs.
General Provisions:
• Notice: All notices from the Company will be sent to your registered email or posted on the Application. Notices to the Company should be directed to chitrasuresh@pcpractoacademy.com/padmagovindan@pcpractoacademy.com
• Entire Agreement: These Terms, along with the Privacy Policy, form the entire agreement between you and the Company regarding the use of the Application and Services.
• Assignment: You cannot transfer your rights or obligations under these Terms to any third party. The Company can transfer its rights without your consent.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.
• Waiver: Failure by the Company to enforce any provision of these Terms does not constitute a waiver of those provisions.
• Relationship: Your use of the Application does not create an employer-employee, agency, or partnership relationship with the Company.
Feedback:
Any feedback you provide regarding the website/application is non-confidential, and the Company is free to use it without any obligation to compensate you. By submitting feedback, you confirm that it does not contain proprietary information and that you are not entitled to any compensation.
Customer Care:
For any issues, please contact us at chitrasuresh@pcpractoacademy.com /padmagovindan@pcpractoacademy.com .We strive to provide the best user experience and welcome your feedback.
Refund Policy
Thank you for choosing PC PRACTO ONLINE ACADEMY LLP. We are committed to providing high-quality educational content and services. Please take a moment to read our refund policy regarding subscriptions to our courses and services.
1. Subscription Fees
Our platform operates on a subscription model where users can subscribe to access our courses, content, and pre-recorded classes. By subscribing, you agree to pay the subscription fees as outlined on our website or app.
2. Refund Eligibility
Due to the nature of our digital services, we generally do not offer refunds once a subscription has been paid. However, we understand that there may be exceptional circumstances under which a refund may be warranted. These include:
• Technical Issues: If you experience significant technical issues that prevent you from accessing the content after multiple attempts to resolve the problem.
• Duplicate Charges: If you were charged more than once for the same subscription period.
• Accidental Subscriptions: If you unintentionally subscribed to our service, please contact us within 7 days from the date of purchase, and we will review your case.
3. Refund Request Process
If you believe that your situation qualifies for a refund based on the conditions mentioned above, please follow these steps:
1. Contact our support team at [email address or support form link] within 7 days from the date of your subscription or payment.
2. Provide details of the issue, including your account information, payment receipt, and a description of why you believe you are eligible for a refund.
3. Our team will review your request and respond to you within 7 business days with a resolution.
4. Exceptions
Refund requests will not be considered under the following circumstances:
• The request is made after 7 days of the subscription or payment.
• You have already accessed the majority of the course content or pre-recorded classes.
• The issue is related to user error, such as forgotten login credentials or improper usage of the platform.
5. Cancellation of Subscription
If you are not satisfied with our service or no longer wish to continue, you can cancel your subscription at any time through your account settings. Cancelling will stop further payments, but you will retain access to the content until the end of your current billing cycle. No refunds will be issued for partial billing periods.
6. Modifications to the Refund Policy
PC PRACTO ONLINE ACADEMY reserves the right to modify or update this refund policy at any time. Any changes will be communicated on our website, and the updated policy will take effect immediately upon posting.
7. Contact Us
If you have any questions or concerns regarding this refund policy or your subscription, please feel free to contact our support team at [chitrasuresh@pcpractoacademy.com /padmagovindan@pcpractoacademy.com] or [9137685966/9363689559].