Privacy Policy
PC Practo Online Academy LLP is a startup EdTech company having registered address at A9/7/3,Milennium tower, Sector 9,Sanpada,Navi Mumbai,Maharastra-400705, dedicated to providing high-quality learning solutions. PC Practo Online Academy LLP respects and values your trust. To uphold this trust, we are committed to adhering to stringent ethical standards in the collection, use, and protection of any personal information you provide.
This Privacy Policy outlines how we collect, use, and protect your information when you use our website, and services, and any other associated platforms (collectively referred to as the "Services"). Please read this Privacy Policy carefully, along with our Terms of Use ("ToU"), before accessing or using the website or any of our Services. By using our website, Application or Services, or by registering with us through the website, means you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy and the Terms of Use.
If you do not agree with any part of this policy, we kindly inform that you refrain from using the website, or any associated services.
Collection of Information
When you download, register, and use our Application, Website, Services, we collect the information you provide to us. This may include information such as: (i) personal details such as your name, age, email address, phone number, location, password, and educational interests; (ii) transaction information, including purchases, responses to offers, and use of our website/applications; (iii) details you share when contacting us for assistance; and (iv) information you provide while interacting with our staffs/teachers, such as asking questions, or taking tests.
The information we collect is categorized as "Personal Information," "Sensitive Personal Information," and "Associated Information" as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("Data Protection Rules"). We refer to all such information collectively as "Information" in this Privacy Policy.
We may use this Information to contact you with updates, important notices, or promotional offers related to our services. If we need additional personal details to identify you or contact you, we will ask for your consent. Please note that we do not differentiate between users accessing our services, so long as the login credentials match your account.
To ensure your information is accurately captured and used, it is important that you log in with your personal credentials. You are not required to provide any Personal or Sensitive Personal Information, but if you choose not to, certain services may not be available to you. You also have the right to withdraw your consent at any time. If you wish to do so, please notify us in writing using the contact details provided in the website below. However, if you withdraw consent, we reserve the right to restrict your access to our website or Application or Services.
Automatic Data Collection
In addition to the information you provide, we may automatically collect certain details when you use our website, Application, or Services. This can include data such as the type of mobile device you're using, its unique device ID, IP address, operating system, browser type, and how you interact with our services. Like most mobile applications, we also gather other information based on the permissions you grant.
For payment processing, we use an external credit card service provider and payment gateways. These companies are responsible for billing you for any purchases, but they do not store or use your personal information for any purposes other than processing payments.
When you or your child register for our Services or while using our website or application, we may ask for permission to access your device’s camera and microphone. This helps improve the overall learning experience. Please note that all video, audio, and calls between you or your child and our tutors are recorded for quality assurance and training purposes. These recordings will not be shared with you. By agreeing to this Privacy Policy, you consent to the collection and use of these recordings and any personal information for the stated purposes.
Use of Information
We use the information we collect to analyse trends, conduct research, and improve our Application, Products, and Services. This helps us understand user behaviour, such as how you use the platform and your learning patterns. We may also gather demographic and usage data from our entire user base to better tailor our offerings.
In some cases, we may share anonymized or aggregated data with external service providers to enhance our services. However, we will only share your personal information with third parties in the ways described in this Privacy Policy. We may also use your individual data and behaviour to provide personalized content and improve your learning experience.
Third-party service providers may help us analyse data to offer more relevant content or services, but they are not permitted to share your information independently. We do not sell, trade, or share your personal information with third parties, except for our subsidiaries or affiliates for related offerings.
At times, we may share aggregated statistics about user activity with trusted third parties, but this information will not contain any personally identifiable details.
Disclosure of Information
We may disclose your information in the following circumstances:
a). If required by law, such as in response to a subpoena or legal request.
b). To enforce our Terms of Use or investigate potential violations.
c). When necessary to protect our rights, ensure your safety, or respond to security concerns.
d). To trusted service providers who work on our behalf, and who have agreed to follow this Privacy Policy.
e). To protect against imminent harm to the rights, property, or safety of the platform, its users, or the public.
f). To personalize your experience or conduct behavioural analysis to improve the platform.
Access to your Personal Information
We will make it easy for you to update and verify your personal information. If you have a user profile, you will have a clear option to view and edit it through our Application, Website. We also implement reasonable security measures to safeguard your password and prevent unauthorized access.
Cookies
We use cookies (small files containing a string of characters) to uniquely identify your browser. Cookies help us track your preferences, make logging in faster, and analyse user trends. This data allows us to improve our services by offering more content in areas that interest the majority of users. While most browsers accept cookies by default, you can adjust your settings to block cookies or receive a notification when they are being sent. Please note that some features of the website may not work properly if cookies are disabled.
Links and Tracking
We may include links that allow us to track whether they’ve been followed. This helps us improve our content. Please note that clicking these links may take you to other websites, which are not under our control. We are not responsible for their privacy practices, so we encourage you to review the privacy policies of those sites when you leave ours. This Privacy Policy only applies to the information collected on our website.
Notifications
We may contact you via email, phone (call, SMS, or WhatsApp) to inform you about new services or other relevant information regarding the courses from our company.
Forum (Use this clause if you plan
on adding forums to your website)
Some parts of our website, such as discussion forums, allow you to post and share personal information like comments, messages, photos, and files. Please be aware that anything shared in these areas will be publicly visible. Sharing personal information in these sections is at your own risk.
Security Measures
We take the security of your information seriously and have implemented measures to protect it. This includes physical, electronic, and procedural safeguards. Access to your data is restricted to authorized personnel who need it to perform their job. While we work hard to secure your data, please remember that no system can guarantee 100% protection from breaches.
Data Retention
We generally keep your data for as long as your account is active and for at least three years afterward. However, this retention period may change based on legal or business requirements. For example, we may extend the retention period to comply with laws or shorten it if we need to free up storage space.
Log Data
When you visit our website, our servers automatically collect certain information that your browser sends. This may include details such as your IP address, browser type and language, the time and date of your visit, and any cookies that may uniquely identify your browser.
User Communication
If you contact us via email or other forms of communication, we may keep these messages to help us address your inquiries, respond to your requests, and improve our services.
Changes to This Policy
As our company grows, we may update this privacy policy to reflect new situations. We encourage you to review this policy regularly, as continued use of our services implies acceptance of any changes.
Your Consent
We want to ensure that you provide informed consent before sharing any personal information with us. By registering with us, you agree to the collection, processing, storage, and sharing of your information as described in this policy, both now and in the future. Your data will be processed and stored in India, and if you live outside India, your information will be handled according to India's data protection laws.
Contact Information
If
you have any concerns or complaints, our Grievance Officer is available to
help. You can reach out to PC Practo Online Academy LLP at: 9137685966/9363689559.
For inquiries, please contact us at chitrasuresh@pcpractoacademy.com
/padmagovindan@pcpractoacademy.com.